MathewBike
- The renters should follow the instructions when you start to travel, include the riding main points, the braking main points, the shifting main points, and road conditions.
- When you pick up your bike, please check the tire pressure, brakes, shifting and seat set heights.
- When you’re riding mountain climbing, please pay attention to change shifting main points. Riding sliding mountain, pay attention to brake main points.
- It’s serious unallowed to place children, pets in the bicycle basket or on the rear shelf, and stop renting as soon as we find.
- Please use the right-hand brake (rear wheel) while riding, pay attention to braking main points and road conditions.
The renters should confirm ability to use the bikes,
understand and agree to all the contents of the service announcement before renting.
The renters must comply with the obligations and commitments
In the event of the bike accident and broken, or physical injury the renter or the third-party, the renter shall immediately report the owner and call to police (emergency phone:110), we will stop the renting contract.
When the cause of the accident can be attributed to the renters or users who shall shoulder the legal and reparation liability.
Considering the contracts between rights and obligations, if there is an accident or broken, happens cause somebody claim (the third-party) reparation liability, it’s still appropriate to respect the relevant regulations of the Civil Law.
When the renter or user lost the bikes, shall immediately report the owner and call to police (emergency phone:110), we will stop the renting contract.
When the cause of the accident can be attributed to the renters or users who shall shoulder the legal and reparation liability.
The reparation price is the original price of the 20-40% discount, it is informed by the owner.
The renters or users must comply with “Statute Governing Road Traffic” and “Rules on Road Traffic Safety”.
During the rental contracts, if there is any punishment for the Traffic Regular Laws, the renters or users shoulder pay all of the penalty.
The renters or users shall care of manage, NOT allow sales, pledge, and crime, etc.
The bike rental fee is only for rental service doesn’t include any personal insurance. If additional insurance necessary, it should be insured by your own.
FAQ
When is the bike reservation at the latest?
We don’t limit when to book a bike at the latest, as long as it is the peak seasons, (Jan. to April, July to Aug, Oct. to Dec.) We suggest starting to book a month ago. If you request to book three days before departure, need to pay additional fee 500NTD for urgent handling.
What is the method of payment?
We currently mainly based on cash, which can be paid by remittance, the foreign passengers pay deposits with bank remittances and PAYPAL transactions.
Is there a deposit for renting a bike?
Yes, it is. We will ask for the deposit of 1,000NTD after we have a bike to ensure that both bicycle rental contracts are established. We also offer a half-hour test ride, and you can pay in cash or remittance after you are satisfied
I have the equipment, can I bring it or rent it separately?
Yes, you can. We welcome customer bring your pannier, helmet, clip pedals, and cycling shoes, etc. In addition to the basic equipment, we also rent clip pedals and cycling bag to pack the bike to take the train.
Can I refund if I cancel the reservation?
Yes, it is. but we only refund the $500NTD deposit, the other amount will be responsible for the loss of the bike of the arrangement after the contract is established.
We encourage guests to prepare for the next trips, the deposit 500NTD will always reserve a discount for you to book again.
Can I refund when the bike return early?
We will confirm your start and return date when you have a bike reservation. However, due to personal factors, you need to return the bike early, we can not refund.
I will depart in the early morning, can I pick up the bike one day in advance?
Yes, you can. When you pick up the bike after 4 pm one day before, we won’t count one day of charge, we will arrange the pick-up time for you.
Is there insurance for bicycles?
Sorry, there is currently no complete bicycle product insurance available in Taiwan. If there is any damage to the bicycle during the rental period, we will ask the customer to pay a new 50% fee.
In addition, personal insurance should request to your sales staff to make travel insurance for you. We also can help you.
Can I bring a bike to take the train?
Yes, there are two ways to bring a bicycle to take the train:
- Rent a cycling bag – you must take off the front wheel and pack the bicycle be a piece of luggage onto the train without having to buy a bicycle ticket.
- To buy a bicycle ticket from the train station on the spot: There are many regular bike-trains available every day in Taiwan. You can check the train timetable:https://tip.railway.gov.tw/tra-tip-web/tip/tip001/tip112/gobytime
Can I rent from A return to B?
Yes, but you need to inform when having the reservation, must return to the designated bicycle shop, and will pay the packing fee and shipping fee, which is between 500 to 1500 NTD.
Taichung：驛站單車｜Tainan：單車時間｜Kaoshiung：VOLANDO 新光左營店｜Taitung：駭客單車｜Hualien Yuli：玉里和成車行｜Hualien City：樂單車