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Returns must be within 30 days of purchase, with receipt and in original packaging. After 30 days, store credit or exchange only. Used and consignment bike sales have a No refund or exchange policy. New bicycles are returnable for 30 days with original receipt. They must be unridden and in original and sellable condition. A 15% restocking fee of purchase total may be charged on all returns and any cancellations of special orders.
Depends on how many kilos you put on your bike, in what conditions you usually ride, and how well you do your own basic maintenance. For most people, we recommend at least a Complete Tune every season or a Deluxe Tune every season for more avid cyclists. Regular drivetrain cleaning and lubrication goes a long way in extending your service window and component lifespan.
Again depends on how many kilos you put on your bike, in what conditions you usually ride, and how well you do your own basic maintenance. If you ride in rainy, wet road weather, you could lube your chain everyday. If you can see it’s dry, if there’s a bit of corrosion, some stuck links, or you hear an excessive mechanical sound, chances are it could use a lube. Only use lubrication specially formulated for bicycle chains please!
We love giving back to the local charities and non-profit organizations that help improve our community. Send us an email with details. We do get a large volume of requests, but we will email you back if we are able to contribute.
Basic repairs like a flat tire fix can usually be done while you wait. Tune-ups get put in our workorder queue in the order they come in. Most tune-ups take 3-5 days, but can take longer if we need to special order parts. We will give you a time estimate when you bring your bike in.
Drop your bike off for repair at any time during our open hours, but keep in mind we may be busier during lunch or after work hours. We like to be thorough with our bike repair check in process, but can also usually accommodate customers with emergency or extenuating service circumstances. Send us an email if it’s after hours and we will do our best to get back to you ASAP.
We’re happy to help! Send us an email and give us a few days notice and we will get back to you.